質(zhì)保期:從安裝驗收合格之日起12個月,但不超過發(fā)貨之日起15個月。在此期限內(nèi)因我方原因造成的機器故障,負(fù)責(zé)免費維修。
質(zhì)保期外:我公司采取定期回訪與隨時電話咨詢相結(jié)合的售后服務(wù)制度,力求及時發(fā)現(xiàn)并解決用戶使用中存在的困難和問題,為用戶提供技術(shù)咨詢。
公司負(fù)責(zé)為用戶免費提供計量測試技術(shù)咨詢服務(wù)。
公司以成本價終身為用戶提供設(shè)備保修服務(wù)。
如公司接到用戶設(shè)備故障請求服務(wù)電話,24小時響應(yīng),如有必要72小時內(nèi)派技術(shù)人員赴現(xiàn)場解決問題。
公司備有備品備件庫,終身負(fù)責(zé)為用戶以成本價提供備品備件服務(wù)。
公司負(fù)責(zé)以優(yōu)惠價終身為用戶提供技術(shù)升級、改造等售后增值服務(wù)。
用戶所在地區(qū)如有我公司地區(qū)辦事處,其售后技術(shù)服務(wù)事宜由我公司地區(qū)辦事處全面負(fù)責(zé)。
Warranty Period: Within 12 months from the date of acceptance, but not exceeding 15 months from the date of shipment. During this period machine failure caused by our side should be maintained free of charge.
Extra Warranty Period: we will take telephone and regular visit to users as after-sale advisory service.
Our company is responsible for the technical advisory services of metrology for user free of charge.
We will provide life warranty services of machine for users with cost price.
If we get telephone service request about equipment failure from users, we will response to the request in 24 hours, if necessary we will send technical engineer to the customer’s site to solve problems within 72 hours.
We have spare parts in stock, will provide life warranty services of spare parts for users with cost price
We will provide users with lifelong after-sales value-added technical service,such as technical upgrades,retrofit,etc.by preferential prices.
If there is my company’s office in the region of the users, it will fully responsible for the after-sale technical services.